Our Beauty Care Return and Refund Policy.

1. Returns and Exchanges

1.1. Right of withdrawal: We offer a 30 day return policy from the delivery date. If you are not satisfied with your purchase, contact us within this period to request a return.

1.2. Return Conditions: Items must be returned in the same condition they were received, unworn, unwashed and with all original tags.

1.3. Return Procedures: Contact us via email at oourbeautycare@gmail.com to request a Return Authorization (RMA) number. Please include your RMA number on your return package.

2. Incorrect or Defective Shipments

2.1. Product Errors: In the event of a shipping error or receipt of a defective product, contact us within 24 hours of the delivery date. We will provide you with a refund or replacement at no additional cost.

2.2. Photographic documentation: We may require the submission of photographic documentation showing any defects or errors in the product received.

3. Refunds

3.1. Refund Method: Refunds will be issued to your original payment method or via a discount voucher, at our discretion.

3.2. Processing Time: Refunds will be processed within 30 business days of receiving the returned products.

4. Shipping Costs

4.1. Original Shipping Costs: Original shipping costs are not refundable, except in the case of incorrect shipments or defective products.

4.2. Return costs: The buyer is responsible for shipping costs for returns, except in cases of incorrect shipments or defective products.

5. Contacts

For return and refund requests, contact us at:

  • Email: oourbeautycare@gmail.com

  • Telephone:

6. Changes to the Return and Refund Policy

We reserve the right to change this policy at any time. Changes will be posted on our site and will become effective immediately upon posting.